Cancellation & Refund Policy
Effective date: August 28, 2026
This is a courtesy translation. The Vietnamese version is the controlling version; in case of any discrepancy, the Vietnamese text prevails. Read the Vietnamese version.
This policy explains what happens at the end of a paid plan, when Semunio considers a refund and how to get in touch about a problem with a payment.
A paid plan does not renew automatically, so there is no renewal to cancel and no further charge to avoid. Semunio has no self-service refund feature, and there is no pro-rata refund for time left in a period that has already been paid for.
1. Ending a paid plan
A payment covers one defined period. Semunio does not charge again at the end of that period and does not hold a payment method, so there is nothing a workspace has to cancel: when the period ends, the workspace returns to the Free plan unless Semunio has received and checked a further payment. The paid plan and the quota already paid for stay usable until the end of the period. Uninstalling the app from Slack is not treated as submitting a refund request.
2. Refunds
Semunio does not provide self-service or automatic refunds. Exceptional refund requests are accepted through support; sending a request does not automatically create an entitlement to a refund.
Semunio considers a refund where the same period was paid for twice; where a verified fault prevented the workspace from receiving the entitlement it paid for and Semunio could not resolve that fault within 3 business days; or where applicable law requires it. Not using up the quota, no longer needing the service, or uninstalling the app from Slack are not grounds for a refund. If a refund is agreed, the related entitlement and any unused quota may change immediately rather than waiting until the end of the period.
3. Making a request
Send your request to support@semunio.com with the name of the Slack workspace, the reference code used for the payment, and a short description of the problem and when it occurred. Do not send passwords or app credentials by email.
Semunio will acknowledge receipt within 2 business days and will report the outcome of its review, or the additional steps needed, within 7 business days of receiving complete information.
4. Contact and related policies
Questions about cancellation or refunds: support@semunio.com. Use of the service is also subject to the Terms of Service, and data processing is governed by the Privacy Policy.