Semunio
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Contact & Support

Need help with Semunio? Email support@semunio.com or use the feedback form below. No additional account is required.

We aim to respond to general support requests within 2 business days.

To help us investigate

Please include your workspace name (and Slack workspace ID if known), a short description of the issue, any steps that led to it, relevant error text, and when it occurred. Screenshots are welcome if they help explain the issue, but remove unnecessary sensitive information. Do not send passwords, app credentials, full card numbers, or other unnecessary sensitive data.

Paid plans and refunds

For a paid-plan or refund request, email support@semunio.com with the workspace name, the reference code used for the bank transfer, and a short description of the issue and when it occurred. We will acknowledge receipt within 2 business days and provide the review outcome or next steps within 7 business days after receiving the information needed.

Refund requests are reviewed under the Refund & Cancellation Policy; sending a request does not automatically create an entitlement to a refund. See the Getting Started guide for installation and everyday use, and the Privacy Policy for data-related requests.